FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to us at service@giftyjoy.com.
1. How long does shipping take?
We offer FREE worldwide shipping on all orders over $50! Once your order is processed (1-2 business days), standard shipping typically takes 8-12 business days for delivery, while expedited shipping takes 5-8 business days. Please note that delivery times can be affected by holidays, natural disasters, or customs delays.
2. How can I track my order?
You will receive a confirmation email or text message (if you provided a mobile phone number) with your tracking number once your order has been shipped. You can track your order here or through the link provided in your shipping confirmation.
3. What is your return policy?
We want you to be 100% satisfied with your purchase! We offer FREE returns on unworn or defective items for all eligible US orders. Please refer to our Return Policy for detailed information on how to initiate a return.
4. What should I do if I receive a damaged or defective item?
We apologize for any inconvenience. If you receive a damaged or defective item, please contact us at service@giftyjoy.com with your order number and photos of the issue. We will work quickly to resolve it.
5. Do you ship internationally?
Yes! We ship worldwide. Delivery times for international orders are similar to our standard shipping times, typically ranging from 6-12 business days. Please be aware that customs and import duties may apply and are the responsibility of the customer.
6. Can I change or cancel my order after placing it?
We begin processing your order as soon as it’s placed, so changes or cancellations can be difficult. If you need to modify your order, please contact us at service@giftyjoy.com as soon as possible, and we’ll do our best to assist you.
7. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and payments via PayPal, Apple Pay, and Google Pay.
8. Do you offer gift wrapping or personalized messages?
Yes! We offer beautiful gift wrapping and personalized message options for most products. You can select these options during checkout to add a special touch to your gift.
9. What should I do if my package is lost or stolen?
If your tracking information indicates that your package was delivered but you haven’t received it, please check with your neighbors or contact the carrier. If you’re still unable to locate it, reach out to us at service@giftyjoy.com and we’ll guide you through the next steps.
10. How can I contact customer support?
Our support team is here to help! You can reach us by email at service@giftyjoy.com. We aim to respond within 24-48 hours.
If you have additional questions, don’t hesitate to get in touch with us. We’re here to ensure your experience with GiftyJoy is joyful from start to finish!